Privacy Policy

  • Introduction

    Welcome to Quickseller (“QS”, “we”, “our”, “us”) — a product of Solacatech Academy LLC. At Quickseller, your privacy and the protection of your personal data are extremely important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile app, and related services (collectively, the “Platform”). By using the Quickseller App, you agree to the practices described in this policy. If you do not agree, please discontinue use of the Platform immediately.

  • Information We Collect

    We collect the following categories of information to operate effectively and provide you the best experience:

    • Information You Provide to Us

      • Account Registration: Your name, phone number, email address, business name, store information, and password.
      • Verification Data: Identity documents (e.g., ID card, CAC certificate) for Know Your Customer (KYC) purposes.
      • Payment Information: Bank account or wallet details to facilitate escrow payments and withdrawals.
      • Delivery Information: Physical addresses and phone numbers of buyers and sellers for dispatch fulfilment.
      • Customer Support: Information you share during inquiries, complaints, or feedback sessions.

    • Information We Collect Automatically

      When you use the Quickseller App, we may automatically collect:

      • Device Information: Model, operating system, IP address, and browser type.
      • Usage Data: Time spent on the app, clicks, navigation patterns, and viewed products.
      • Location Data: Approximate or precise GPS location (with permission) for delivery and local marketplace optimization.
      • Transaction Data: Order history, payment confirmations, delivery timelines, and disputes.

    • Information from Third Parties

      We may receive information about you from:

      • Payment processors, delivery partners, and marketing affiliates.
      • Public databases or verification service providers (for KYC validation).

  • How We Use Your Information

    Quickseller uses collected data to:

      • Provide and Improve Services: Facilitate sales, process payments via escrow, and ensure 24-hour delivery performance.
      • Account Management: Verify your identity, prevent fraud, and ensure compliance with our Terms of Service.
      • Communication: Send you updates, order confirmations, notifications, and support messages
      • Marketing and Promotion: Recommend products, show relevant ads, and personalize offers.
      • Analytics: Analyze user behavior to improve app functionality and business performance.
      • Legal Compliance: Meet obligations under the Nigeria Data Protection Act (NDPA 2023), CBN escrow regulations, and anti-money laundering laws.

  • Legal Basis for Processing

    Under the Nigeria Data Protection Act 2023, our lawful bases for processing your data include:

      • Contractual Necessity: To fulfil your transactions and service requests.
      • Legal Obligation: To comply with financial or regulatory laws.
      • Legitimate Interest: To improve operations, prevent fraud, and ensure service reliability.
      • Consent: For marketing or when accessing device location or contacts (you can withdraw consent anytime)

  • How We Share Your Information

    We may share limited data with trusted third parties who assist in operating our business:

      • Payment Partners: For escrow management and secure disbursement of funds.
      • Dispatch Companies: For delivery and logistics coordination.
      • Regulators or Law Enforcement: When legally required to prevent fraud or comply with regulations.
      • Technology Providers: Cloud hosting, analytics, and customer support systems (e.g., AWS, Firebase, or CRM tools).

  • Data Retention

    We retain your data only as long as necessary to fulfil our legal and business obligations:

      • Account data -- retained during active use and up to 5 years after closure (for compliance).
      • Transaction and financial data -- retained for minimum 6 years (per CBN and tax regulations).
      • Logs, analytics, and performance data -- retained for operational optimization (anonymized after 12 months).

  • Data Security

    We implement technical and organizational security measures to protect your information from unauthorized access, alteration, or loss, including:

      • End-to-end encryption of payment and personal data.
      • Multi-factor authentication for vendor accounts.
      • Secure Socket Layer (SSL) and HTTPS for data transmission.
      • Continuous system monitoring and periodic penetration testing.

  • Your Rights

    Under Nigerian law and global data privacy standards, you have the right to:

      • Access your personal data.
      • Request correction of inaccurate or incomplete data.
      • Withdraw consent for marketing or specific processing activities.
      • Request deletion of your account and associated data (subject to regulatory limits).
      • Lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your data has been mishandled.

  • Cookies and Tracking Technologies

    The Quickseller App may use cookies and similar technologies to:

      • Remember your login and preferences.
      • Analyze site usage for optimization.
      • Deliver personalized ads and product recommendations.

  • Data Transfers

    If data is transferred or stored outside Nigeria (e.g., cloud hosting on AWS or Google servers), we ensure:

      • Compliance with the NDPA 2023 cross-border data transfer provisions, and
      • Adequate data protection agreements (DPA) with those service providers.

  • Updates to this Privacy Policy

    • We may update this Privacy Policy periodically to reflect changes in laws, technology, or our business operations. Updates will be communicated via email or app notifications, and the “Last Updated” date will be revised accordingly.